About
Highly experienced Team Leader with over a decade in disability services, specializing in NDIS compliance and person-centered support. Drives continuous improvement and staff development to enhance service delivery, consistently achieving performance targets through strategic data utilization and effective change management. Passionate about empowering teams and individuals with disabilities to achieve their goals, leveraging a strong background in social work and comprehensive sector knowledge.
Work
Sydney, NSW, Australia
→
Summary
Led a team of 12 employees, overseeing operations and driving service delivery improvements for Disability Support Services in alignment with NDIS Practice Standards.
Highlights
Led a team of 12 employees, enhancing performance through comprehensive staff supervision, development, and strategic service delivery monitoring.
Coordinated daily operations for Support Coordination services, providing critical staff training and practice support to effectively manage complex cases and referrals.
Drove achievement of Key Performance Indicators (KPIs) and billable output targets by analyzing participant plans and staff outputs, informing continuous improvement initiatives.
Managed and resolved reportable incidents, feedback, and complaints, ensuring full compliance with NDIS Practice Standards and enhancing service quality.
Assumed Acting Operations Lead responsibilities, overseeing comprehensive Disability Support Services operations, including budgeting and strategic business planning.
Sydney, NSW, Australia
→
Summary
Managed and coordinated support services for participants, optimizing their access to mainstream, community, and NDIS-funded options.
Highlights
Facilitated participant access to diverse mainstream, community, and NDIS-funded support options, ensuring client choice and autonomy.
Empowered participants to independently manage their supports and service agreements, significantly strengthening their capacity for self-direction and community participation.
Negotiated service agreements and pricing for quotable supports, effectively monitoring funding and service effectiveness with participants and Plan Managers.
Sydney, NSW, Australia
→
Summary
Provided direct support to individuals with disabilities and supervised contact visits for children in out-of-home care settings.
Highlights
Provided direct, person-centered support to individuals with disabilities in various settings, fostering daily living skills and community integration.
Supervised contact visits for children in foster, kinship, and out-of-home care, ensuring safe and supportive interactions with family members.
Awards
Uniting "With Heart" Excellence Award (Leadership Category)
Awarded By
Uniting NSW.ACT
Recognized for outstanding leadership contributions and commitment to the organization's values.
Skills
Leadership & Management
Team Leadership, Staff Supervision, Performance Management, Staff Development, Change Management, Strategic Planning, Budgeting.
Disability Services & Compliance
NDIS Compliance, Person-Centred Care, Support Coordination, Case Management, Service Delivery, Incident Management, NDIS Practice Standards, Disability Support.
Operational Excellence
Continuous Improvement, Data Analysis, Quality Assurance, Process Optimization, Reporting, KPI Achievement.
Stakeholder Engagement
Stakeholder Management, Community Engagement, Client Relations, Advocacy, Cross-functional Collaboration.
Social Work & Direct Support
Direct Support, Social Work, Crisis Intervention, Child Protection, Foster Care Support, Daily Living Skills Development.